Privacy Policy

Introduction

ItaliaLogistics ("we", "our", or "us") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and logistics services.

We are headquartered in Milan, Italy, and operate in full compliance with the General Data Protection Regulation (GDPR) and applicable Italian data protection laws.

Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, and company details provided when registering or contacting us.
• Shipment Data: Origin, destination, cargo details, and tracking activity related to your logistics operations.
• Usage Data: Information about how you interact with our website, including pages visited and time spent.
• Device Information: IP address, browser type, and operating system used to access our services.
• Communication Data: Messages and inquiries submitted via contact forms or email.

How We Use Your Information

We use your information to:

• Process and manage your shipment and logistics requests
• Communicate with you regarding your orders, quotes, and inquiries
• Provide customs clearance documentation and compliance support
• Improve our website and service quality
• Send service-related notifications and operational updates
• Comply with legal and regulatory obligations (customs, tax, transport law)
• Detect and prevent fraud or unauthorized access

We do not sell your personal data to third parties.

Legal Basis for Processing (GDPR)

We process your data on the following legal grounds:

• Contract performance — to fulfill your logistics and freight requests
• Legal obligation — to comply with EU and Italian customs, tax, and transport regulations
• Legitimate interests — to improve our platform and prevent fraud
• Consent — for marketing communications, which you may withdraw at any time

Data Sharing

We may share your data with:

• Carriers and transport partners — to execute shipment operations
• Customs and border authorities — as required for import/export clearance
• IT and platform service providers — who support our infrastructure
• Legal or regulatory authorities — when required by applicable law

All partners are required to handle your data securely and in compliance with applicable regulations.

International Data Transfers

As a global logistics company, your data may be transferred outside the European Economic Area (EEA), including to China and other regions where we operate. We ensure that appropriate safeguards — including GDPR-compliant standard contractual clauses — are in place for all such transfers.

Data Retention

We retain your personal data for as long as necessary to deliver our services and meet our legal obligations. Shipment and commercial records may be retained for up to 10 years in accordance with Italian and EU commercial law.

Your Rights

Under GDPR, you have the right to:

• Access your personal data we hold
• Correct any inaccurate or incomplete data
• Delete your data (right to be forgotten)
• Restrict or object to certain types of processing
• Data portability — receive your data in a machine-readable format
• Withdraw consent at any time for consent-based processing

To exercise any of these rights, please contact us at [email protected].

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, alteration, or disclosure. Access to personal data is restricted to authorized personnel only.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

Contact Us

For any questions or requests regarding this Privacy Policy, please contact us or write to us at:

ItaliaLogistics Milan, Italy [email protected]