Question 1

What is a package forwarding and warehousing service?

Accepted Answer

We provide a professional Italian warehouse address in Milan. You or your suppliers send goods to our facility, and we receive, inspect, store, and forward them to your address anywhere in Europe or worldwide. It is ideal for consolidating multiple supplier orders, attending Italian trade fairs, or using Italy as a logistics hub.

Question 2

Who typically uses your services?

Accepted Answer

Our clients include e-commerce businesses sourcing from Italian suppliers, international buyers attending trade fairs in Milan, importers who need a reliable Italian base, and individuals purchasing goods from Italy that cannot be shipped directly to their country.

Question 3

Where is your warehouse located?

Accepted Answer

Our warehouse is located in the Milan metropolitan area, Italy. Milan is Italy's main commercial hub and is well-connected to major Italian ports, airports, and highways, making it an ideal base for logistics operations across Europe and beyond.

Question 4

How do I send goods to your warehouse?

Accepted Answer

Once you register with us, we provide you with your dedicated warehouse address in Milan. You can then instruct your suppliers, couriers, or trade fair organizers to deliver directly to that address. We will notify you as soon as your goods arrive and have been checked in.

Question 5

Can I consolidate orders from multiple Italian suppliers?

Accepted Answer

Yes, this is one of our most popular services. You can have goods from multiple suppliers delivered to our Milan warehouse, and we will consolidate everything into a single shipment for forwarding. This significantly reduces your shipping costs compared to receiving multiple separate deliveries.

Question 6

How long can you store my goods before forwarding?

Accepted Answer

We offer flexible storage. A standard holding period is included for goods awaiting forwarding. For longer-term storage needs, we offer warehouse plans tailored to your volume. Please contact us to discuss options based on your specific requirements.

Question 7

Do you handle customs clearance for international shipments?

Accepted Answer

Yes. Our team manages all customs documentation, import and export declarations, and compliance requirements for your shipments. We ensure your goods meet the regulatory requirements of both the origin and destination countries, minimising the risk of delays or penalties.

Question 8

What documents are required to forward goods internationally?

Accepted Answer

Standard documents include a Commercial Invoice and Packing List. Depending on the goods and destination, additional documents such as a Certificate of Origin, Import Licence, or specific product certifications may be required. Our team will advise you on the exact requirements for your shipment.

Question 9

Can you help with import duties and taxes at the destination?

Accepted Answer

Yes. We can advise on estimated import duties and taxes for the destination country to help you plan costs in advance. For certain destinations, we can also arrange Delivery Duty Paid (DDP) shipping so that all taxes are settled before delivery.

Question 10

How can I track my forwarded shipment?

Accepted Answer

Once your shipment has been dispatched from our warehouse, you will receive a tracking number via email. You can use this to follow your parcel through the carrier's tracking system. We also keep you updated at key milestones including departure, customs clearance, and estimated delivery.

Question 11

What happens if there is a delay or issue with my shipment?

Accepted Answer

Our team monitors all outbound shipments and will proactively contact you if any issue arises. In the event of a delay caused by customs, the carrier, or other factors, we will provide an updated timeline and work to resolve the situation as quickly as possible.

Question 12

Can you pick up goods from suppliers or trade fairs in Milan?

Accepted Answer

Yes. We operate our own vehicle fleet in the Milan area. We can collect goods directly from your Italian suppliers, major trade fairs such as MICAM, Salone del Mobile, or EICMA, auction houses, and other local locations. Please contact us in advance to arrange a collection.

Question 13

Do you offer procurement and sourcing services in Italy?

Accepted Answer

Yes. If you need to purchase goods from Italian retailers, wholesalers, or trade fairs but do not have a local representative, we can act as your buying agent. We purchase the goods on your behalf, inspect them at our warehouse, and ship everything to you. This service is particularly popular for fashion, furniture, food products, and industrial goods.

Question 14

Can you handle large, heavy, or non-standard items?

Accepted Answer

Yes. We handle a wide range of cargo types including furniture, machinery, artwork, exhibition materials, and palletised goods. For particularly large or heavy items, please contact us in advance so we can assess handling and transport requirements.

Question 15

How do I get started?

Accepted Answer

Simply contact us via email at support@italialogistics.com or through our contact form. Tell us about your needs — whether it's warehousing, forwarding, consolidation, or procurement — and our team will get back to you within 1 business day with next steps.

Frequently Asked Questions

Warehousing & Forwarding

Booking & Process

Customs & Documentation

Tracking & Delivery

Procurement & Special Requests

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